FAQs
How and when are my meals delivered? What if I’m at work?
We currently deliver on Mondays and Tuesdays. On Monday our delivery time frame is from 11am to 6pm for residents of Belmont & Gastonia. On Tuesdays our delivery time frame is 1pm-6pm for everyone outside of Belmont & Gastonia. Just make sure to put in whatever delivery address you’d like during checkout.
We also offer pick up options at checkout if you would like to pick up your meals instead of having them delivered. You may pick up your meals at Ant’s Kitchen on Mondays between 6pm - 8pm or on Tuesdays from 11am - 2pm. Ant’s Kitchen is located at 1420 Perfection Ave., Belmont, NC. 28012.
Why is there a "Shipping" field when I check out?
We do not ship our meals. There is a shipping field to comply with our online store protocols. Deliveries are on Mondays between 11am - 6pm & Tuesdays between 2pm-4pm. A later delivery may occur due to traffic, bad weather, or unforeseen conditions. In the event there is no response, the driver will leave the insulated bag, as well as ice packs at the shipping address.
Is there a delivery fee?
Delivery is free for orders over $60, otherwise there is a small fee of $5 for delivery. We deliver to Belmont, Gastonia, Lake Wylie, Clover, Huntersville, South Charlotte, and surrounding areas. Please email us if you have a specific delivery location request.
Do I have to order every meal? Breakfast, lunch and dinner?
No. We want you to try our food and see what works best for you and your lifestyle. Order however often you need it and for whoever in your family would like it. Our chef develops a fresh menu of breakfast, lunch, dinner and dessert items for you to choose from weekly.
Do I have to sign up for so many meals at a time?
No. It’s completely up to you. You may order however many meals work for you and your family every week. Delivery is free for orders over $60, otherwise there’s a small delivery fee of $5.
Is there a trial?
Try our delicious food with your first order. There’s no obligation to continue or order every week. All you do is select what you’d like that week and we’ll deliver it to you.
What is your delivery zone?
We’re based in Belmont, NC. We currently deliver to Belmont, Gastonia, Lake Wylie, Clover, Huntersville, South Charlotte, and surrounding areas. Please contact us if you have a specific location question.
When is the new menu posted? When is the ordering deadline each week?
Our new menu is available every Tuesday at 10 am. If you create an account with us, we’ll email when it’s ready to view. Ordering deadline is Friday at 10 am.
How much does it cost?
Each meal is between $10 - $18. Sides are $5. Salads & soups are $6. Desserts are $4-$5. (Get dessert. You deserve it!)
How many calories are in each meal?
Calories depend on meal choice. Nutrition information is listed with each item.
How do I heat the meals?
Each meal is individually portioned and packaged in a BPA-free, dishwasher-safe, microwave-safe container. All meals are pre-cooked; all you need to do is heat them up in the microwave or on the stove top in a pan.
How do you determine portion size?
We measure the protein and vegetable portions on a scale. The default portion size is 5-8 oz for protein, 4-8oz for carbohydrates, and 4 oz for vegetables. As a reminder, the weight of the food doesn’t necessarily equate to the amount that’s in the container. For example, 1 cup of spinach is going to look less dense than 1 cup of cooked down greens.
Can I customize a menu item?
We try our best to accommodate everyone, however, there will be times when your specific needs will not be met simply due to the nature of a meal prep/delivery service.
It’s important to keep in mind that we are not a personal chef service where the chef prepares meals for one family; we prepare and deliver meals to many households. So before you order from us, we want you to be informed and know exactly what a meal prep service can do, and what it cannot do.
What We Can Do
Adjust portions of each meal to include extra protein (default portion is 5oz of protein).
Offer common side options such as veggies and brown rice, couscous, and quinoa.
Accommodate the majority of people who are allergic to dairy, gluten, and grains.
What We Can’t Do
Accommodate specific food allergies or leave out an ingredient such as a spice, onions, garlic or salt.
Deviate from the weekly menu and make specific meals for specific people.
Adjust the seasoning levels in the food for each personal palate. We try our best to nail the flavor profiles each time, but everyone’s taste buds are so different, and it’s impossible to get it right for every single person.
How do I view my cart on mobile or tablet?
You can absolutely order on a mobile device or tablet! All you do is view the menu like normal and add items to your cart. Our website is completely responsive and designed to fit any of your devices.
What happens if I forget to pickup my order?
We know life gets busy. That is why Feel Good Meals will notify all unclaimed pickup orders via email after 24 hours. We put our heart and soul into our meals to make our customers feel good. The parents (intended customers) of sad & forgotten meals that are unclaimed after 48 hours will be charged $10 for late pickups.